Privacy Policy
At Quality Domes Direct, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information when you visit our website or make a purchase.
Information We Collect
1. **Personal Information**: We may collect personal information that you provide to us when you create an account, place an order, or communicate with us. This includes your name, email address, phone number, shipping address, and payment information.
2. **Non-Personal Information**: We may also collect non-personal information about your interactions with our website, including your IP address, browser type, pages visited, and the time spent on our site.
How We Use Your Information
We use the information we collect for various purposes, including:
– To process and fulfill your orders.
– To communicate with you regarding your orders and inquiries.
– To improve our website, products, and services.
– To send you promotional materials, newsletters, or other marketing communications (you can opt-out at any time).
– To analyze usage trends and enhance user experience.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
– **Service Providers**: We may employ third-party companies to assist us with fulfilling orders, processing payments, and delivering products. These service providers have access to your personal information only to perform specific tasks on our behalf.
– **Legal Requirements**: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Although no method of transmission over the Internet or electronic storage is 100% secure, we strive to implement and maintain appropriate security measures.
Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any questions regarding our privacy practices, please contact us at [insert contact information].
Quality Domes Direct Shipping Policy
At Quality Domes Direct, we strive to provide efficient shipping options to ensure that your dome shelter reaches you promptly. This Shipping Policy outlines our shipping practices and procedures.
Shipping Locations
We currently ship to locations within Australia. For international shipping, please contact us directly for arrangements.
Processing Time
Orders are typically processed within 2days. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Methods
We offer various shipping methods to suit your needs. The available options will be presented at checkout. Delivery times may vary based on the shipping method selected.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order and the destination. You will see the total shipping charges before completing your purchase.
Delivery Times
Delivery times may vary depending on your location and the shipping method chosen. Typically, customers can expect delivery within 3-5business days.
Damaged or Lost Items
If your order arrives damaged or is lost during transit, please contact us immediately. We will work with you to resolve the issue and ensure you receive your product as quickly as possible.
Returns Policy for Quality Domes Direct
At Quality Domes Direct, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines outlined below.
Eligibility for Returns
1. Timeframe: You can initiate a return within 2days maximum from the date of delivery.
2. Condition: Items must be in their original condition, unused, and in the original packaging. All accessories, manuals, and documentation must be included.
3. Exceptions: Customized or personalized items are non-returnable unless damaged or defective upon arrival.
How to Initiate a Return
1. Contact Us: To start the return process, please contact our customer service team at sales@brickdomes.com.au
. Include your order number and reason for the return.
2. Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and return instructions.
Return Shipping
1.Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will provide a prepaid shipping label.
2. Packaging: Please package the item securely to prevent damage during transit.
Refund Process
1. Inspection: Once we receive your returned item, it will be inspected to confirm that it meets our return criteria.
2. Refund Timeline: If approved, refunds will be processed within 7-10 business days] and credited back to your original payment method.
Exchanges
If you wish to exchange an item for a different size or model, please contact us for assistance. We may recommend processing a return for the original item and placing a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at
We will arrange for a replacement or refund at no additional cost.