Brick Domes Refund & Return Policy
At Brick Domes, we want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s our straightforward refund and return policy:
1. Eligibility for Returns
– Items must be returned within 7 days of receiving your order.
– The product must be unused, in its original packaging, and in the same condition as when shipped.
– Custom or personalized orders are not eligible for return unless they arrive damaged or defective.
2. Refunds
– Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 7 business days.
– Shipping costs are non-refundable unless the return is due to our error or a defective product.
3. Exchanges
– We accept exchanges for different products or sizes within 30 days of receipt.
– To initiate an exchange, please contact our customer support team with your order details.
– You may be responsible for shipping costs associated with exchanges.
4. Damaged or Defective Items
– If your item arrives damaged or defective, please contact us within 2 days of receipt.
– Provide photos of the damage or defect for verification.
– We will arrange for a replacement or refund at no additional cost to you.
5. How to Return an Item
– Contact our support team at sales@brickdomes.com.au to request a return authorization.
– Pack the items securely in their original packaging.
– Include a copy of your receipt or order confirmation.
– Send the package to the return address provided by our team.
6. Non-Returnable Items
– Gift cards, downloadable products, and clearance items are final sale and cannot be returned.
7. Questions?
If you have any questions about our refund and return process, please reach out to us at sales@brickdomes.com.au. We’re here to help!
Thank you for choosing Brick Domes! We appreciate your confidence in our products and look forward to serving you.